HC Deb 16 March 2004 vol 419 c249W
Mr. Hurst

To ask the Secretary of State for Health how many formal complaints were made by members of the public to the national health service in each year from 1990 to 2002. [156015]

Ms Rosie Winterton

Data prior to 1996–97 are available in the publication 'Handling complaints: monitoring the NHS complaints procedures—England', copies of which are available in the Library.

Data on national health service complaints for years from 1996–97 to 2000–01 are available on the website: http://www.performance.doh.gov.uk/nhscomplaints/Data for 2002–03 are available on the website: http:// www.performance.doh.gov.uk/hospitalactivity/. As a result of structural changes in the NHS, the data for 2001–02 are incomplete and have not been published, although data from those organisations that submitted returns are available on request.

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