HC Deb 18 June 2004 vol 422 c1156W
Norman Lamb

1 o ask the Secretary of State for Trade and Industry what surveys of public perceptions of her Department aid of its areas of responsibility have taken place over the last 12 months; what the(a) title and (b) nature of these surveys was; what the findings of each survey were; where these findings have been published; what the cost of such surveys was; and if she will make a statement and place copies of the surveys in the Library. [176948]

Ms Hewitt

My department commissions surveys from time to time of customers' views of its services so as to help improve those services. Recent examples over the last 12 months includeFair Markets Stakeholder Survey Survey of DTI Customers in the Business Relations and Energy Group Areas'

DTI has received some initial findings from these surveys, but the full reports are not yet ready for publication. However, early indications from the survey of DTI's Fair Markets stakeholders include that DTI was rated highly on effective stakeholder engagement, with professional and competent staff who are good at delivering on strategy and policy. Comments suggest that we could improve our consultations by engaging stakeholders earlier and providing feedback after each consultation.

The total combined costs of these surveys were approximately £60,000.