§ Mr. DrewTo ask the Secretary of State for Work and Pensions how many complaints he has received from pensions recipients about difficulties in accessing their funds through Post Office card accounts since the accounts were introduced. [185029]
§ Mr. PondThe information is not available in the specific format requested. Feedback and complaints to The Pension Service are recorded under a number of categories, which include delays to or non-receipt of payments but not the method of payment involved.
The Post Office is responsible for dealing with any problems account holders may have in accessing money already held in a Post Office card account.