§ Mr. Willetts
To ask the Secretary of State for Work and Pensions if he will place in the Library a copy of the memorandum to his. Department's offices entitled Best Practice in Communicating Difficult Messages. 
§ Jane Kennedy
The document requested has been placed in the Library.
The Best Practice in Communicating Difficult Messages document was produced in-house by Jobcentre Plus drawing on good practice from within the communication industry.
The document was intended to provide brief, and easy to absorb information to support local managers when communicating to their staff about aspects of Jobcentre Plus business which could have an impact on people's jobs.