§ Mr. Stephen O'BrienTo ask the Minister for the Cabinet Office what proportion of internet users have transacted with a government department online in each year since 1997; and what steps are being taken to increase this proportion.[146132]
§ Mr. AlexanderThe Office for National Statistics (ONS) measures the use of e-government services on a quarterly basis. Currently 8 per cent. of internet users claim to have transacted with government online, where transaction is defined as submitting a form, making a payment or booking an appointment. Many more visit web sites for information—50 per cent. of the internet population. These figures are based on a question recently added to the ONS Omnibus Survey and data exists for 2003 only.
To improve the take-up of online services the Cabinet Office is working with departments to ensure that online services become more focussed around customer needs rather than following the structure of government. An enhanced customer offering for the delivery of electronic services will also be piloted which will present, service information in a consistent useable way clustered around topics and audience groups.