HL Deb 11 February 2004 vol 656 c168WA
Earl Attlee

asked Her Majesty's Government:

What is the Driving Standards Agency's target for responding to inquiries made by e-mail. [HL1216]

Lord Davies of Oldham

The Driving Standards Agency has a target to answer 97 per cent of letters and e-mails within 10 working days and is currently answering 98 per cent within that target.