§ Mr. Stephen O'BrienTo ask the Secretary of State for Trade and Industry what the 2003–04 performance targets were for(a) Companies House and (b) the Insolvency Service; and what the level of performance was against each target. [165126]
§ Mr. SutcliffeThe following table sets out The Insolvency Service' performance against published targets and indicators for the first 11 months of 2003–04 to 29 February 2004.
1589WThe following table shows Companies House performance against published targets and indicators for the first 11 months of 2003–04 to 29 February 2004.
Percentage 2003–04 target Achieved to 29 February 2004 To maintain on average a monthly compliance rate for accounts submitted 95 96 Data capture accuracy of all forms submitted to Companies House 96.5 error free 95 Image quality of all images placed on the image system 98 error free 97 Product and service availability on CHD (7am to 8pm Monday to Friday) 98 of the time 98 Product and service availability on website (7am to 8pm Monday to Friday) 98 of the time 98 Resolve complaints within five days 97 98 Reply to MPs' letters to the Chief Executive within 10 days 100 100 Achieve a score of more than 80 per cent. in each quarterly Companies House customer satisfaction survey More than 80 85 Unit cost reduction on document registration in real terms 3 1— Average rate of return based on the operating surplus as percentage of average net assets Average 6 1— Payment of bills within 30 days, or on other agreed credit terms, on receipt of goods or services or a valid invoice 100 100 1 Not yet available