§ John ThursoTo ask the Secretary of State for Transport how many complaints were received by(a) the Driver and Vehicle Licensing Agency, (b) his Department and (c) other bodies about the process by which licence applications are processed by the DVLA, broken down by the nature of each complaint, in (i) 2001–02, (ii) 2002–03 and (iii) 2003–04 to date. [139728]
§ Mr. JamiesonThe following table provides information about formal complaints received directly by DVLA about the driving licence application process. Figures are not available on complaints received by other bodies.
DVLA formal customer complaints
Complaints category 2001–02 2002–03 2003–041 Driving licence applications Non-receipt of a driving licence 57 86 52 Other driving licence complaints 367 457 278 Drivers medical complaint 129 141 214 Documents lost at DVLA 92 120 96 processing time 24 32 34 Processing procedures 189 211 156 DVLA forms 85 96 18 Total 943 1,143 848 1 April to October