§ Mr. Clifton-Brown
To ask the Chancellor of the Exchequer how many cases were considered by the Insurance Ombudsman in the last year for which figures are available; how many cases were(a) upheld and (b) rejected; what the average time taken was to consider cases; and the average cost per case. 
§ Ruth Kelly
The Financial Ombudsman Service tell me that for the year ending 31 December 1999, the last year for which figures are recorded against it as a separate scheme, the Insurance Bureau received a total of 7,061 cases.
The table shows a breakdown of the outcome of all cases resolved during the period:
Breakdown of cases—year ended 31 December 1999 Outcome of cases Percentage Resolved by mediation or conciliation 26 Resolved after investigation by an adjudicator
59 In favour of the consumer 31 In favour of the firm 69 Resolved by final decision of an ombudsman
15 In favour of the consumer 47 In favour of the firm 53
The average time taken to resolve cases in the year ending 31 December 1999 was 140 days.
The unit cost per case (calculated by dividing the total expenditure—less financing costs—by the number of cases closed) for the year ending 31 March 2000 was £730, the average unit cost per case across all of the predecessor schemes.