HC Deb 03 March 2003 vol 400 cc879-80W
Mr. Burns

To ask the Secretary of State for Health what the average length of call was to NHS Direct between(a) 15 October 2001 and 10 February 2002 and (b) 15 October 2002 and 10 February 2003. [97820]

Mr. Lammy

NHS Direct did not consistently start collecting call length data until April 2002. The average length of call to NHS Direct from April 2002 is shown in the table.

NHS Direct—national average nurse call length in seconds
Average call length
April 2002 835
May 2002 834
June 2002 829
July 2002 813
August 2002 796
September 2002 794
October 2002 767
November 2002 744
December 2002 693
January 2003 685