§ Norman Lamb
To ask the Secretary of State for Transport if he will make a statement on the performance of the Driving Standards Agency booking hotline for practical driving tests; how many telephone calls have been received on average per day by the Driving Standards Agency booking hotline for practical driving tests; how 'many staff are employed to handle calls to the Driving Standards Agency booking hotline for practical driving tests; and what the average waiting time has been for allocation of(a) a driving theory test and (b) a practical driving test by the Driving Standards Agency. 
§ Mr. Jamieson
The Driving Standards Agency has a single national telephone number for booking theory and practical driving tests. Over three quarters of those who call the number reach a call centre agent, and 93 per cent. of those who get through speak with an agent within 20 seconds.
During 2002–2003, some 13,730 calls a day were made to the Driving Standards Agency's national practical test booking telephone line. The Agency currently employs some 220 call centre agents to handle calls for practical test bookings.
During 2002–2003, 99 per cent. of theory test candidates got an appointment at their preferred test centre within two weeks of their preferred date. During the same period, the national average waiting time for a practical driving test was 7.8 weeks.