HC Deb 10 July 2003 vol 408 cc1015-6W
Mr. Paul Marsden

To ask the Secretary of State for Health what proportion of national health service trusts use total quality management systems to improve patient satisfaction with services. [124699]

Ms Rosie Winterton

There is no prescriptive total quality management framework for this. There is considerable freedom therefore for trusts to build strategies and deliver services that are appropriate for that location in partnership with patients and the local community.