§ Lord Renfrew of Kaimsthorn
asked Her Maiesty's Government:
Which government agency monitors the extent of over-booking by British Airways and other international airlines; and whether there has recently been an increase in over-booking by such airlines for flights departing from the United Kingdom. [HL3832]
§ Lord Davies of Oldham
No government agency monitors over-booking by airlines. However, in connection with its proposal for a regulation establishing common rules on compensation to air passengers in the event of denied boarding and of cancellation or long delay of flights, the European Commission estimated that in 1999 some 250,000 passengers were denied boarding on scheduled services by the main European Community carriers, equivalent to around 1.1 per 1,000 passengers. Figures showing a similar level of passengers denied boarding were produced by the Assocation of European Airlines in 2001.