§ Maria Eagle
The trial at Glasgow has a broader scope than simply a test of a new disability living allowance claim form. It aims to test a shortened claim form that is personalised to the needs of the customer and a revised process for determining claims which is supported by a new prototype IT system. This enables customers to receive fuller information about the basis of the decisions made. The full test started in January of this year and the evaluation work is scheduled to be complete by September 2003. Once this work has been finalised, we will ensure that a copy of the findings are placed in the Library.