Call Centre Scripts (Hansard, 30 January 2003)

HC Deb 30 January 2003 vol 398 c975W 975W

§ Mr. Yeo
To ask the Secretary of State for Trade and Industry pursuant to her answer to the hon. Member for North-East Derbyshire (Mr. Barnes), of 16 January,Official Report, column 806, if she will list the call centre scripts that she has gone through. [93857]

§ Ms Hewitt
The Minister of State for E-Commerce and Competitiveness and I have seen the original DWP and Inland Revenue call centre scripts.