HC Deb 27 January 2003 vol 398 c594W
Mr. Dismore

To ask the Secretary of State for Trade and Industry if she will discuss with the management of the Post Office its(a) complaints handling arrangements, (b) response times and (c) response to complaints concerning the Royal Mail from honourable Members; and if she will make a statement. [93071]

Mr. Timms

These are matters which fall within the day to day responsibility of Royal Mail. If the hon. Member has specific points to raise in relation to these matters, I will be glad to take them up with the Chairman.