§ Mr. WebbTo ask the Secretary of State for Work and Pensions what specialist training is given to those working in Pension Service call centres. [98107]
§ Mr. McCartneyTraining for staff in the new Pension Service Pension Centres is designed to ensure that they have the knowledge and skills needed to provide a high-quality service to Pension Service customers. The training covers various themes, depending on each individual member of staff's role, including: customer service, IT/telephony, business procedures and management.