HC Deb 30 April 2003 vol 404 cc419-20W
Mr. Burstow

To ask the Secretary of State for Education and Skills how many errors in the repayment of student loans have been lodged with the Student Loans Company by(a) members of the public and (b) hon. Members in each of the last three years. [105180]

Margaret Hodge

The complaints received by the Student Loans Company (SLC) about the repayment of student loans from members of the public and hon. Members in the last three years is detailed as follows. The number of complaints needs to be set against the fact that by the end of February 2003 approximately 2.3 million borrowers were due to repay loans. The SLC investigates each complaint to see if an error has been made. The company cannot determine the number of complaints in which errors actually occurred without manually checking each individual complaint received.2000–01 financial year

  1. (a) members of the public — 171
  2. (b) Members of Parliament — 1
2001–02 financial year
  1. (a) members of the public — 239
  2. (b) Members of Parliament — 7
2002–03 financial year to date
  1. (a) members of the public — 288
  2. (b) Members of Parliament — 23

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