HC Deb 11 April 2003 vol 403 cc474-5W
Mr. Lazarowicz

To ask the Secretary of State for Work and Pensions pursuant to his answer of 11 March 2003,Official Report, column 190W, on telephone helplines, how many calls were made to those helplines charged at national rate for each such number in the last year for which records are available; and what the average duration was of those calls. [105881]

Maria Eagle

The information is in the table.

DWP helplines charging national rate
DWP Telephone Call Centres Number of calls received from March 2002 to February 2003 Average duration of calls answered from March 2002 to February 2003
Chief Executive 11,443 Data unavailable
Helpline JCP
Chief Executive Helpline IPS 1,697 Data unavailable
Child Benefit Enquiry Line 6,350,858 4 minutes 18 seconds
DWP Public Enquiry Office 296,152 1 minute 55 seconds
International Tele Claims Service (International Pensions centre) 14,381 2 minutes 22 seconds
Telephone Liaison section (International Pension Centre) 2Data unavailable
Welfare Reform order line contracted via COI to EC Logistics 6,800 1 minute 16 seconds
1 Data only available for period October 2002 to March 2003.
2 From March 2003 no longer a helpline