§ Mr. LazarowiczTo ask the Chancellor of the Exchequer pursuant to his answer of 7 February,Official Report column 483W, on telephone helplines, how many calls were made to helplines charged at national rate in the last year for which figures are available, broken down by each telephone number; and what the average duration of the calls was. [105898]
§ John HealeyThe information in respect of the Office for National Statistics is as follows:
721W
Helpline Telephone number Number of calls Average Duration of call Labour Market Division 0207 533 6094 3,040 unknown IDBR Helpdesk 01633 813229 120 3 minutes IDBR Analysis service 01633 812293 204 7 minutes
Helpline Telephone number Number of calls Average Duration of call Standard Industrial Classification 01633 812999 4,200 5 minutes Census Customer Services 01329 813800 6,900 unknown RPI helpline (recorded message) 020 7533 5866 14,042 RPI helpline manned 020 7533 5874 14,710 5 minutes ONS Geography 01329 813477 721 unknown The information relating to HM Customs and Excise and the Royal Mint is not available.
As my earlier answer made clear, none of the Chancellor's other Departments and agencies has telephone helplines charged at the national rate.