HL Deb 02 April 2003 vol 646 cc134-5WA

Customer Service


Percentage of office copy and official search applications processed within two working days: 98 per cent.

Percentage of all registrations processed within 20 working days: 80 per cent.


Percentage of registrations processed free of any error: 98.5 per cent.

Overall Satisfaction2

Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by Land Registry: Better than 94 per cent.


Percentage return on average capital employed: 6 per cent.


Cost per unit in cash terms4 (real terms)5£29.08 (£22.17).


Start pilot implementation for e-Discharges.

Make all key Land Registry information services available over the Internet.

Critical Action Points:

Implement the Land Registration Act 2002.

Report to Ministers on proposals for e-conveyancing services and procurement strategy.

Forward to