§ Mr. Breed
To ask the Secretary of State for the Home Department how many complaints were registered against his Department in(a) 1990 to 1996 and (b) 1997 to 2002; how many are current; and what proportion were (i) taken up and (ii) upheld by the Parliamentary Commissioner for Administration in those periods. 
§ Angela Eagle
[holding answer 19 April 2002]: Complaints are handled initially by the area of the Home Office or by the agency against which the complaint has been made, many of which have their own complaints procedures. Information about the main complaints procedures operating in the Home Office and its agencies is publicised on the internet, including the Home Office main website at www.homeoffice.gov.uk
Information on the outcome of statutory investigations is set out in the Parliamentary Ombudsman's annual reports, copies of which are available in the Library, and for annual reports from 1997–98 to 2001–02, on the Parliamentary Ombudsman's website at www.ombudsman.org.uk/pca/document/par01/index.htm.