HL Deb 26 March 2002 vol 633 cc32-3WA
Lord Haskel

asked Her Majesty's Government:

What key performance targets have been set for Her Majesty's Land Registry executive agency for 2002–03. [HL3513]

The Lord Chancellor

The following table sets out the key performance targets that have been set for Her Majesty's Land Registry for 2002–03.

Key Performance Indicators and Targets 2002–03
Indicator Target 2002–03
Percentage of office copies and official search applications to be processed within two working days 98
Percentage of registrations to be processed within 20 working days 75
Percentage of registrations processed free of any error 98.5
Overall Satisfaction
Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by the Land Registry Better than 94
Percentage return on average capital employed 6
Cost per unit in cash terms2 (real terms3) £29.53 (£23.10)
Percentage electronic delivery capability of the Land Registry's key services 60
Percentage take up of electronic services 50
Critical Action Points
Draft Rules under the Land Registration Act 2002 ready for consultation By July 2002
Carry out a major public consultation on the possible system for e-conveyancing and prepare a final report for ministers By February 2003
1 This is a milestone towards the HM Treasury-agreed cost per unit target for 2004–05 of £28.78 in cash terms (£21.43 in real terms).

2 Based on GDP deflator issued by HM Treasury on 20 December 2001 (base year 1992–93).
3 The real term unit cost in the base year of 1992–93 was £30.65.

Further details of HM Land Registry's target; are published in its Business Plan.