Child Benefit Centre (Tyne and Wear) (Hansard, 26 March 2002)

HC Deb 26 March 2002 vol 382 c1000W 1000W

§ Mr. Lazarowicz
To ask the Secretary of State for Work and Pensions what performance targets are in place relating to the handling of complaints and inquiries to the Child Benefit Centre at Washington, Tyne and Wear. [44255]

§ Malcolm Wicks
The Child Benefit Centre has performance targets for the handling of complaints and enquiries. These are published in the Child Benefit Centre's Statement of Service. The aim is to answer all complaints, whether verbal or written within seven working days. Enquiries by letter will normally be answered within 10 working days.