HC Deb 15 March 2002 vol 381 cc1257-8W
Mr. Simon Thomas

To ask the Secretary of State for Trade and Industry if she will direct the Office of Fair Trading to inquire into the use by insurance companies' approved repairer schemes of language which prevents customers choosing to use alternative local garages. [42655]

Miss Melanie Johnson

The Unfair Terms in Consumer Contracts Regulations 1999 enable the Office of Fair Trading to act against businesses using standard terms in consumer contracts that cause consumer detriment including ambiguous or unintelligible terms. Any evidence to suggest such unfair contract terms should be passed directly to the Director General of Fair Trading.