§ Jane Griffiths
To ask the Secretary of State for Transport, Local Government and the Regions what the Passengers Charter measuring points are for train(a) punctuality and (b) performance on the Western Region franchise. 
§ Mr. Jamieson
First Great Western single, return and weekly season ticket holders are compensated for journeys that are delayed by one hour or more. The threshold for compensating other season ticket holders is below 88 per cent. for punctuality and 98.2 per cent. for reliability.