HC Deb 17 June 2002 vol 387 cc92-3W
Dr. Kumar

To ask the Secretary of State for Work and Pensions what preparations have been made for the switch-over from the Benefits Agency to the Pension Service on 1 April. [48580]

Mr. McCartney

The Pension Service was formally launched on 1 April 2002 and will comprise pension centres working with a national local service. The pension centres will roll out in a staged approach over the next few years and some have already opened for business with customers' cases moving out of local offices into the pension centres.

The pension centres will replace the service that we previously offered through local social security offices and our customers will be able to contact the centres by telephone, post or e-mail.

Our pension centre in Stockton pension centre Burnley will begin to take minimum income guarantee work from local offices in the Middlesbrough area during June 2002.

Mr. Willetts

To ask the Secretary of State for Work and Pensions if he will provide the address of each Pension Service call centre; and, where possible, the date on which each call centre is expected to open for business. [56411]

Mr. McCartney

The Pension Service will operate from a streamlined network of telephony based contact centres. Design and planning work is progressing to deliver the pension centres to rigorous timescales.

At 10 June eight pension centres have begun to take on pensions work from local offices. These centres are starting to establish operations on contact centre lines as planned. The complete service delivery model will not be achieved until the movement of customer cases is complete. Movement of work is scheduled to the end of

Pension centre site The day the first case moves into the new site 1
Burnley pension centre, Blackburn Road, Simonstone, Burnley BB12 7TG 4 February 2002
Dundee pension centre, Claverhouse Industrial Park Estate, East Dundee DD4 9FF 22 April 2002
Bath pension centre, Kingsmead House, James West Street, Bath BA1 2DG 29 April 2002
Wolverharapton pension centre, Temple Street, Wolverhampton WV2 4AU 29 April 2002
Plymouth pension centre, Crownhill Court, Tailyour Road, Crownhill, Plymouth PL6 5UE 6 May 2002
Nottingham pension centre, 57–59 Upper Parliament Street, Nottingham NG2 3BZ 6 May 2002
Birmingham pension centre, 2104 Coventry Road, Sheldon, Birmingham B26 3LQ 10 June 2002
Norwich pension centre, Baltic House, Mountergate, Norwich NR1 1QB 10 June 2002
Stockton pension centre, Tees Building, 10–16 Bridge Road, Stockton TS18 3BU 17 June 2002
Glasgow pension centre, Northgate, 96 Milton Street, Glasgow G4 ODX 17 June 2002
Warrington pension centre, Hilden House, 103 Sankey Street, Warrington WA1 1LA 15 July 2002
Blackpool pension centre, Mexford House, Mexford Avenue, Blackpool FY2 0XN 22 July 2002
Swansea pension centre, Waterside Business Park, Swansea SA6 8AH 22 July 2002
Cwmbran pension centre, Glyndwr House, The Mall, Gwent NP44 1XR 5 August 2002
Wrexham pension centre, 15–17 Grosvenor Road, Wrexham, Clwyd LL1 1BL 19 August 2002
Motherwell pension centre, Trigon Building, Airbles Road, Motherwell ML1 3FA 3 August 2002
Dearne Valley pension centre, Unit 2 Callflex Business Park, Dearne Valley, South Yorkshire 12 August 2002
Derby pension centre, Holburn House, Wyvern Business Park, Stanier Way, Chaddesden, Derby DE21 6BF 12 August 2002
Stockport pension centre, Millennium House, Wellington Road South, Stockport 16 September 2002
Leicester pension centre, Yeoman Street, Leicester LEI 1UU 23 September 2002
Seaham pension centre, Lighthouse View, Dawdon Business Park, Seaham, County Durham 30 September 2002
Walsall pension centre, Government Buildings, Lower Hall Lane, Walsall WS1 1RP 2
York pension centre, Triune Court Office Development, Plot 4, Monks Cross Office Park, York YO32 9GZ 2
Liverpool pension centre, 58 Breckfield Road South, Liverpool L6 5JF 2
Tyneview Park pension centre, Whitley Road, Benton, Newcastle-upon-Tyne NE98 1BA 2
1 Refers to the date the first case actually transfers into the pension centre—this is then followed by a phased transfer of cases into the pension centre.
2 To be confirmed.

In addition to these there will be another pension centre in the Norwich area.

As customers cases move a letter is sent to them to let them know that a pension centre is now handling their case and is open for business. Customers should continue to deal with their local social security office until they receive a letter.