§ Mr. VazTo ask the Secretary of State for the Home Department how many people have made complaints about IND since I January. [60570]
§ Beverley HughesThe Immigration and Nationality Directorate (IND) hold a central record of written complaints about staff conduct and since 1 January 2002 have received a total of 180 formal complaints concerning individual members of staff. The Directorate does not currently keep records of complaints made about operational matters. However, IND is in the process of setting up a single point of contact for all written and e-mailed complaints as part of a drive to improve the accessibility of information to customers generally. This will enable complaints to be accurately recorded, monitored closely and improvements made to the level of service provided, as a result.
§ Mr. VazTo ask the Secretary of State for the Home Department, pursuant to the answer of 14 May 2002,Official Report, column 604W, on appeals, how many cases were sent from IND to the Immigration Appellate Authority in 2001. [60613]
§ Beverley HughesData from the Immigration Appellate Authority (IAA) show that the IAA received 58,285 immigration and asylum appeals from the Immigration and Nationality Directorate in 2001. The majority (47,905) was asylum appeals.