§ Mr. Randall
To ask the Secretary of State for Education and Skills what her policy is on using 0870 telephone numbers for inquiries by the public to the Department and its agencies. 
§ Stephen Twigg
The Department for Education and Skills and its Agencies use a variety of different call rates. We employ the use of national rate, Lo-call and free phone numbers according to our business need. We endeavour to ensure that the cost of calls is appropriate to target users and that all people calling these numbers are charged equally.