§ Mr. DoranTo ask the Secretary of State for Work and Pensions when he will publish his report into the standards of decision making in the Benefits Agency, Child Support Agency and Employment Service for 2000–01. [72210]
§ Maria EagleThe report has been laid before Parliament today (HC 1017).
This is the first report under the new decision making and appeals system introduced by the Social Security Act 1998. It covers the period 1 April 2000 to 31 March 2001, the first full year of operation of the new regime. The report shows variable standards in performance. As the report explains, steps have been taken to improve performance in all areas.