§ Maria Eagle
The report has been laid before Parliament today (HC 1017).
This is the first report under the new decision making and appeals system introduced by the Social Security Act 1998. It covers the period 1 April 2000 to 31 March 2001, the first full year of operation of the new regime. The report shows variable standards in performance. As the report explains, steps have been taken to improve performance in all areas.