§ Mr. Randall
To ask the Secretary of State for Work and Pensions what his policy is on using 0870 telephone numbers for inquiries by the public to the Department and its agencies. 
§ Mr. Nicholas Brown
Most existing services, and new services that are being set up, will generally be provided for the cost of a local call (0845 numbers) or, in some circumstances, free. Where different charges currently apply (e.g. 0870 numbers), services are expected to move to the local rate/free charging regime as opportunities arise to do so.