HC Deb 11 July 2002 vol 388 cc1205-6W
Mr. Paul Marsden

To ask the Secretary of State for Health how many complaints have been made about NHS Direct in each region in each month since its launch; and if he will make a statement. [65585]

Mr. Lammy

It is not possible to provide a comprehensive breakdown of complaints made about NHS Direct in each region. In the financial year 2000–01, 148 written complaints were received about NHS Direct in England. These figures are collected annually and not monthly. This equates to one complaint in over 20,000 calls made to NHS Direct.

Details of all written complaints can be found on the Department's website: www.doh.gov.uk/nhscomplaints