§ Jeremy CorbynTo ask the Secretary of State for Work and Pensions what were the staffing levels for each of the last five years in the Benefits Agency offices at(a) Elthorne road, London N19, and (b) Seven Sisters road, London N7, the number of callers per day for the equivalent period and the average waiting time. [23637]
§ Malcolm WicksThis is a matter for Alexis Cleveland, Chief Executive of the Benefits Agency. She will write to the hon. Member.
Letter from Alexis Cleveland to Jeremy Corbyn, dated 9 January 2002:
The Secretary of State for Work and Pensions has asked me to respond to your recent Parliamentary Question asking, if he will state the staffing levels for each of the last five years in the Benefits Agency offices at (a) Elthorne Road London N19 and (b) Seven Sisters Road London N7, the number of callers per day for the equivalent period and the average waiting time.The information is not available in the format requested. Such information that is available is in the attached table.I hope this is helpful.
Seven Sisters Road Finsbury Park office Elthorne Road Highgate office Average staff days per month 1996 443 315 1997 377 329 1998 348 304 1999 379 402 2000 369 427 Average number of callers per month 1996 5,912 5,340 1997 5,631 4,936 1998 5,217 4,602 1999 5,695 5,050 2000 5,039 4,553 Initial waiting time 10 minutes or less based on the average number of callers (shown as a percentage) 1996 57 72 1997 57 43 1998 43 68 1999 34 70 2000 41 63 Initial waiting time 30 minutes or less based on the average number of callers (shown as a percentage) 1996 82 98 1997 94 85 1998 91 100 1999 87 100 2000 85 97