§ Mr. Gray
To ask the Secretary of State for Work and Pensions what steps he is taking to ensure that those from the deaf and blind communities are able to contact their hon. Member through the provision of Braille translation and typing facilities and in lip speaking and lip reading training. 
§ Maria Eagle
Hon. Members have duties as service providers under the Disability Discrimination Act to make reasonable adjustments so that their disabled constituents can access their services. In October, I wrote to all hon. Members reminding them of their duties under the Act and enclosing some guidance to help them. Hon. Members may also wish to refer to a revised Code of Practice on Rights of Access which was published by the Disability Rights Commission today. The new Code explains the law and provides practical guidance for service providers.
§ Maria Eagle
The Department is committed to providing services that are accessible to people with hearing or visual impairments. For example, Benefits Agency leaflets are available in Braille, large print and audio cassette; the Child Support Agency widely advertises its text phone service; and the Employment Service has regular contacts with the RNIB and the RNID about accessibility issues. Last February, the then Department for Education and Employment arranged for guidance, known as "Let's Make it Accessible", to be distributed to other Government Departments. It explains how to adopt a good practice approach in providing information to disabled people.1259W
I regularly meet representatives of the major disability charities including the RNIB and the RNID. Most recently I have had discussions with the Chief Executive of the RNID about a videotelephony project to allow a remote British Sign Language interpreter service.