Mr. Anthony D. WrightTo ask the Secretary of State for Transport, Local Government and the Regions which UK airlines and airports have signed up to the European Airline and Airports Commitments on Air Passenger Rights. [37365]
§ Mr. Jamieson10 UK airlines have signed up to the Airline Passenger Service Commitment. They are Air 2000; Airtours International; bmi British Midland; Britannia Airways; British Airways; British European Airways; JMC Airlines; KLM (UK); Monarch Airlines; Virgin Atlantic Airways.
20 UK airports have signed up to the Airport Passenger Service Commitment. They are Aberdeen; Belfast international; Birmingham international; Bournemouth; Bristol international; Cardiff international; East Midlands; Edinburgh; Exeter International; Glasgow; Humberside
554WLeeds Bradford; Liverpool; London Gatwick; London Heathrow; London Luton; London Stansted; Manchester; Norwich international; Southampton.
The launch of the Voluntary Commitments on Passenger Rights is good news for European air travellers. Air passengers have a right to expect the highest standards of customer care from the time at which they arrive at the airport to the point at which they reach their destinations. Responding to these expectations is a key component of a commercially successful aviation industry and the UK signatories have signalled that this is a matter that they treat very seriously.