§ Mr. Martyn JonesTo ask the Secretary of State for Transport, Local Government and the Regions what the average time in days for processing and dispatching replacement vehicle registration documents by the Driver and Vehicle Licensing Agency was in the last 12 months. [53199]
§ Mr. JamiesonThe Driver and Vehicle Licensing Agency monitor their annual performance against turnround performance targets sanctioned by the Secretary of State.
For the year 2001–02 in respect of registration documents issued in response to customers notifying changes to their own or the vehicles details, the agency processed and despatched 95 per cent. of all transactions within 11.4 days.