§ Mr. BercowTo ask the Secretary of State for Work and Pensions what new steps his Department took in 2001–02 to consult the users of its services about their wishes and expectations; and if he will publish the findings. [47303]
§ Mr. McCartney[holding reply 9 April 2002]: The Department has undertaken a number of surveys with users of its services in 2001–2002. Details are in the table.
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Title Actual/planned publication date Report Number (where appropriate) Early Evaluation of Jobpoints in Pathfinder Offices June 2001 ESR 76 Employment Service National Customer Satisfaction Survey 2000 June 2001 ESR 80 New Deal for the Long Term Unemployed Pilots: quantitative evaluation Stage 2 survey June 2001 ESR 81 Northern Region Call Centre Pilot Employers and Jobseekers Surveys July 2001 ESR 84 Evaluation of the New Deal 50 plus: Research with Individuals (Wave 1) September 2001 ESR 91 Joint Claims for JSA—Stage 1 Survey September 2001 ESR 94 Evaluation of New Deal for Lone Parents A survey of Lone Parents on Income Support November 2001 ESR 101 Modernising ES—Baseline Employer Survey January 2002 ESR 107 Baseline Jobseeker Traffic Survey January 2002 ESR 108 Early Views on the Internet Job Bank January 2002 ESR 109