HC Deb 16 April 2002 vol 383 c841W
Mr. Andrew Turner

To ask the Deputy Prime Minister what action the Government's e-envoy is taking to ensure that all Government on-line services are accessible through simple touch-screen terminals in strategic locations. [49796]

Mr. Leslie

The concept of delivering public services on multiple platforms is a key part of the Government's strategy. The Office of the e-Envoy is working to spread best practice on the delivery of electronic services through a wide range of channels including the web, digital television, mobile communications, kiosks and touch screen terminals. Best practice guidance on these is being worked up by the Channels Policy Working Group into a channels framework, which will be promulgated throughout the public sector.

The Office of the e-Envoy and the DTI are also working closely with the Post Office in the definition of a potential service whereby UK online content can be provided through kiosks located in post offices, making appropriate services available electronically to those members of the public who prefer to use a convenient terminal.