§ Mr. HancockTo ask the Secretary of State for Defence (1) who conducts the(a) customer attitude survey, (b) continuous attitude survey and (c) Independent Housing Survey; what questions on housing there were in each of the surveys; if he will place a copy of the most recent of each in the Library; and if he will make a statement; [48665]
(2) what percentage of respondents were content with the standard of accommodation allocated to them in the (a) customer attitude survey, (b) continuous attitude survey and (c) Independent Housing Survey; and if he will make a statement. [48666]
§ Dr. MoonieThe Customer Attitude Survey conducted by QinetiQ for the Defence Housing Executive (DHE) is a comprehensive survey of attitudes relating to Service Family Accommodation. It is wide-ranging and covers many aspects of housing; copies have been placed in the Library of the House. It records 67 per cent. of 821W service families as "content" with the standard of family accommodation. There is no separate "independent housing survey" questionnaire.
Each of the Services undertakes continuous attitude surveys. These are not specifically related to family housing but are intended to measure morale and to understand the concerns and motivations of their personnel across a spectrum of issues, including conditions of service, training and development and accommodation of all kinds. There are no plans to release them into the public domain.
For the RN, the continuous attitude survey responses of August 2001 indicated that some 58 per cent. were either very satisfied or satisfied, and 22 per cent neutral, with the standard of family accommodation provided. For the RAF, the survey for May and August 2001 indicated that 53 per cent. regarded their accommodation as satisfactory or very satisfactory and 31 per cent. as adequate. The corresponding question in the Army's August 2001 survey did not distinguish between family and single accommodation but showed 42 per cent. satisfied or very satisfied.