§ Mr. Bercow
To ask the Secretary of State for Transport, Local Government and the Regions what new steps his Department took in 2001–02 to consult the users of its services about their wishes and expectations; and if he will publish the findings. 
§ Dr. Whitehead
[holding answer 10 April 2002]: The executive agencies of DTLR regularly consult their customers and representative bodies on customer service issues. In many cases the overall results are published in their annual reports. The outcomes are used to inform service developments. The methods and timing of consultation are designed to fit the nature of individual services and are kept under review.