§ Mr. Bercow
To ask the Secretary of State for Culture, Media and Sport what new steps her Department took in 2001–02 to consult the users of its services about their wishes and expectations; and if she will publish the findings. 
§ Dr. Howells
The Department is actively following the Cabinet Office Code of Practice on Written Consultations in order to consult the users of its services about their wishes and expectations, efficiently and effectively. These findings are published and consistently updated on the Department's website.