§ Mr. LidingtonTo ask the Chancellor of the Exchequer if he will make a statement on the progress made towards the establishment of a virtual call centre structure to support the proposed national helpline for VAT, excise and freight. [9178]
§ Mr. BoatengHM Customs and Excise introduced a new National Advice Service on 2 April 2001 that deals with all general telephone inquiries from businesses and the public about taxes and duties they are responsible for.