§ Mr. Barker
To ask the Secretary of State for Trade and Industry what steps she will take to tackle the problems with the postal delivery service in Bexhill. 
§ Mr. Alexander
[holding answer 20 November 2001]: The Government have established an independent regulatory body, the Postal Services Commission, whose responsibilities include setting and enforcing standards of service for Consignia, and a Consumer Council for Postal Services, Postwatch, with powers to investigate customer complaints. I will draw the hon. Member's concern about the postal delivery service in Bexhill to the attention of these two bodies.