Mr. MatinsTo ask the Secretary of State for the Home Department how many complaints have been received by NASS in respect of sub-standard accommodation provided for asylum seekers since April 2000; and if he will make a statement. [11370]
§ Angela EagleSince April 2000 the housing management team of National Asylum Support Service has received 347 complaints about sub-standard accommodation. These complaints relate to both housing conditions and management. The complaints are from a range of sources including asylum seekers themselves or their legal representatives as well as voluntary and public sector organisations acting on their behalf.
All complaints received by the housing management team are registered, investigated and monitored. The team liaises as necessary with other agencies such as local authorities and refugee organisations in dealing with complaints.