HL Deb 11 May 2001 vol 625 c253WA
Baroness Billingham

asked Her Majesty's Government:

What targets have they set the Veterinary Laboratories Agency for 2001–02 [HL2151]

Baroness Hayman

The Veterinary Laboratories Agency has been set the following performance targets for 2001–02.


  • To achieve procurement savings of £400k.
  • Set a baseline (first six months) and improve (second six months) the proportion of overheads against turnover.

Service Delivery

  • To achieve 85 per cent of ROAME R&D milestones.
  • To deliver 92 per cent of export tests to published turnaround times.
  • Draw up a numerical transparent customer satisfaction system in agreement with customers.

Service Quality

  • To achieve a satisfactory outcome of VLA's independent scientific audit.
  • Achieve ISO9000 certification for biotechnology.
  • Achieve UKAS accreditation for laboratory testing at Lasswade.
  • To achieve UKAS accreditation for mycoplasma serology, culture and identification.

Financial Control

  • To recover the full economic cost (before exceptional items and calculated in accordance with resource accounting principles) of its services.
  • To achieve an overall income of at least £56.3 million from MAFF, including the work won in open competition.