HC Deb 11 May 2001 vol 368 c428W
Mr. Levitt

To ask the Chancellor of the Exchequer what telephone helplines to assist the public are administered by his Department and its agencies. [159508]

Dawn Primarolo

The information is as follows:

HM Treasury Full details may be found on the website at www.hm-treasury.gov.uk.

Inland Revenue A full list can be found on the Inland Revenue website at www.inlandrevenue.gov.uk.

Customs and Excise National Advice Service 0845 010 9000 8 am to 8 pm Monday to Friday. (There is a dedicated line for Welsh speakers and a textphone line.) This deals with Customs/VAT and other taxes like Insurance Premium Tax. Customs Confidential 0800 59 5000 24 hours a day seven days a week. (To report smuggling and fraud.) National Insolvency Helpdesk 0151 703 8711/8450 8.30 am to 5 pm Monday to Thursday, 8.30 am to 4 pm Friday. Tariff Classification 01702 366 077 9 am to 4.30 pm Monday to Friday. (To obtain commodity codes for imported goods.) Trade Statistics 01702 367 485 10 am to 4 pm Monday to Friday. (Statistics on imports.)

Office for National Statistics

The ONS helplines are listed on the "contacts" pages of the National Statistics website at www.statistics.gov.uk (actual page address http.//statbase/email.asp).

Debt Management Office Full details on the website at www.dmo.gov.uk.

Office of Government Commerce Full details on the website at www.ogc.gov.uk.

Royal Mint The Royal Mint does not provide a "service to the citizen" as with most mainstream Government Departments; they do provide a dedicated telephone inquiry and helpline for Coin Club customers. In addition, the Information Office is charged with assisting members of the general public with their coinage inquiries. Both telephone numbers are published.

Government Actuaries Department Full details may be found on the GAD website at www.gad.gov.uk.

National Savings Full details may be found on the website at www.nationalsavings.co.uk.

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