HC Deb 22 March 2001 vol 365 c310W
Mr. Casale

To ask the Secretary of State for Trade and Industry what changes are planned to the service which the Radiocommunications Agency provides to investigate interference to domestic television and radio reception. [155544]

Ms Hewitt

Further to my reply of 9 November 2000,Official Report, columns 327 –28W, I have now reviewed the way that the Agency handles the investigation of domestic television and radio reception problems. With effect from 1 April the Agency will accept complaints about TV and radio reception (subject to certain basic conditions, such as the installation of a satisfactory aerial) and a charge will only be payable if, following an investigation by the Agency, the problem is found to be within the complainant's own installation. That charge will be £50 including VAT. This procedure will allow domestic consumers to report possible interference arising from new broadband telecommunications systems.