HL Deb 22 March 2001 vol 623 cc181-3WA
Lord Puttnam

asked Her Majesty's Government:

What are the key performance targets for the Public Record Office executive agency for 2001–02. [HL1345]

The Parliamentary Secretary, Lord Chancellor's Department (Lord Bach)

The following tables set out the key performance targets my noble and learned friend the Lord Chancellor has set for the Public Record Office for 2001–02.




KPI 1 Unit costs of key activities

KPI 1A Selecting and preserving the public records per metre: to ensure that the unit cost does not rise above £102.81.

KPI 1B Giving Access: To ensure that the unit cost per information transaction onsite does not exceed £8.69.

KPI 1C Giving Access: To ensure that the unit cost per information transaction online does not exceed £0.16.

KPI 2 Backlog of records in departments reported as being over 30 years old and awaiting review: To reduce the backlog, assessed in January 2001 as 913 metres, by 179 metres.


KPI 3 The Achievement of Charter Standards

(a) to achieve 98.5 per cent against the Office's Charter Standards targets for:

  1. (i) making newly opened records and their catalogues available to users
  2. (ii) answering letters
  3. (iii) delivering records to users for consultation in the reading rooms
  4. (iv) supplying copies of records
  5. (v) answering the telephone
  6. (vi) keeping appointments

(b) to carry out four satisfaction surveys and to achieve assessments of "good" or "excellent" from 90% of those expressing a view


KPI 4 To increase revenue generated by commercial activity to £800,000.

1More information on these and other key targets is published in the Corporate and Business Plans.


KPI5 Electronic Records Management

To encourage other government departments to achieve electronic records management by 2004 by:

  1. (i) disseminating 3 toolkits by 30 March 2002, in line with the route map and milestones towards electronic records management by 2004;
  2. (ii) publishing a workbook containing completion criteria for the interim milestones which will enable departments to assess their progress towards the 2004 target;
  3. (iii) monitoring and recording departmental progress against milestones by means of a regular reporting mechanism.

KPI 6 Electronic Service Delivery

To develop digital access to popular records so that 50,000 digital record images are delivered to users.