HC Deb 22 March 2001 vol 365 cc313-4W
Mr. Gareth Thomas

To ask the Secretary of State for Trade and Industry what targets he has set the Department's executive agency, Companies House, for 2001–02. [155545]

Dr. Howells

I have set Companies House the following targets for the 2001–02 year.

Operational Targets

To process 99 per cent. of statutory documents within five days of receipt at Companies HouseTo achieve, on average, a monthly compliance rate for accounts submitted of 95 per centTo ensure that there is a minimum of 98 per cent. error-free work in current processingTo ensure that 96 per cent. of all forms submitted to Companies House are captured error-free

Question delegated to the Chief Executive

The Chief Executive to reply within 10 days to all letters from Members of Parliament delegated to him for reply

Customer Service and Complaints Handling

To ensure that products and services on Companies House Direct are available for 98 per cent. of the time between the supported hours of 7am and 8pm, Monday to Friday.To achieve a score of more than 75 per cent. in each quarterly Companies House Customer Satisfaction SurveyTo clear up 90 per cent. of complaints within five days.

Financial Targets

To maintain a unit cost reduction of 3 per cent. in real terms on document registrationTo achieve, taking one year with another, a 6 per cent. average rate of return based on the operating surplus expressed as a percentage of average net assetsTo pay all bills due within 30 days, or other agreed credit terms, on receipt of goods or services or a valid invoice, whichever is later.
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