Tony WrightTo ask the Minister for the Cabinet Office if she will list the consumer champions in each Government Department; by what process they were recruited; and what qualifications were required for these posts. [144462]
§ Mr. Ian McCartneyConsumer champions are existing members of the senior management of Departments and agencies, and are designated by the Departments and agencies concerned, carrying out their role in addition to their other work. They have responsibility for ensuring that consumers' views are translated into practical improvements to public services; and ensure that the changes made to public services have real meaning and impact and that they are part of a long-term strategy of improvement. The most important qualifications for the post are a commitment to this process, and an organisational position that enables them to see it is put into effect.
The departmental consumer champions are listed on the internet at www.cabinet-office.gov.uk./servicefirst/consumerfocus/champions/htm.
I have placed copies of this list in the Libraries of the House.